Am I responsible for shipping when I need to set up a warranty claim?Updated 3 months ago

When sending an item back for a warranty claim or testing, MaxTow will cover all defective shipping charges to and from within 60 days of the delivery date as long as you are located in the contiguous United States.  After 60 days, you are responsible for sending the defective product back to us, and MaxTow will pay the return shipping cost within the contiguous United States.  If the product does not test defective, you are then responsible for return shipping costs.

If you are located outside of the contiguous United States, you are responsible for all shipping charges. 

Please make sure to insure packages being sent back as we are not responsible for packages lost or damaged while in transit to us.